Addressing the Cashier That Made Me Absolutely Wordless – Kudos to You

This occurred on a Sunday morning, and I was grumpy enough, filling up my mother's vehicle. This was one of those petrol stations that doubles as a grocery store, which often leads of waiting behind people bearing baskets of slightly overpriced groceries. It's an awful situation to occur when the sole aim is to complete a simple refueling. Awful.

My position was fourth among those waiting. Just one person serving, a youthful clerk. Something stood out to her presence. When the faffer at the front of the queue had at last settled for a cleaning product, his pastry, and some breakfast items, I was certain overhearing the cashier bid him a wonderful day. Odd. Maybe it was a mistake, or perhaps she spoke and used a mocking tone. I pondered if she might actually be a comrade in the war on delays, reflecting my irritation for individuals slowing down people just getting gas like me.

I moved up, now third in line. The new leader of the queue finished pumping gas with commendable speed. And there it was again: “I hope you have a fantastic day.” No, actually, it was “have a wonderful day”. A stateside native? In Stourbridge? The pronunciation indicated it, and no British person wishes anyone those exact words, or merely a pleasant day. Very rare. It's uncommon to find people from America frequenting this area, and definitely not holding jobs in fueling spots or anywhere else.

Second in line at last. After an elderly lady embroiled in a protracted effort with her basket, her food items, her wallet and her rewards card. The process dragged on. Once completed, she too got told a wonderful day. Clearly an American. I might have verified it by making a witty remark at the cashier, to see if she did that thing their typical stare, stoically, and reply with genuine earnest: “That’s really funny.” Yet no idea came of a jest to say.

In the end, I embraced for the absolute sincerity – or a performance of it, which amounts to no different – while she stared me right in the eye, deep into my soul, and wished me a wonderful day. My spirits lifted. It was a good thing.

Jennifer Nguyen
Jennifer Nguyen

A financial analyst with over a decade of experience in global markets, specializing in portfolio management and risk assessment.